FAQs

HOW CAN I RECEIVE A QUOTE?

You can fax (405-789-5030) or email (info@thewarmingproject.com) your supply list(s) to us or fill out our online Contact form. We will then send you a quote based on your exact needs.

 

WHO DO YOU SERVE?

We work with groups both large and small. From individuals to large charitable companies to small community nonprofits, we meet whatever the winter need may be.

 

DO YOU OFFER DISCOUNTS?

Yes, we offer large quantity and freight discounts. (Must call in for these prices)

 

HOW MUCH WILL I SAVE COMPARED TO MOST STORES?

Depending on the item, our pricing is generally 20%-80% off comparable retail prices, not to mention all the time and gas money saved by not having to purchase each item individually at a store(s).

 

WHAT IS YOUR RETURN POLICY?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers should call to report defective goods within 24 hours of receiving the order.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bluschoolsupplies.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bluschoolsupplies.com and send your item to: 2000 E. Seward Rd Guthrie Oklahoma US 73044.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2000 E. Seward Rd Guthrie Oklahoma US 73044

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If free shipping was included in the original shipment, then that cost will be deducted from the refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

WHAT IS YOUR SHIPPING POLICY?

Orders placed before 11am (CST) are shipped out from our warehouse same business days. Orders placed after 11am (CST) are shipped out the next business day. The actual number of days for shipping depends on the shipping option you choose during check out.
NOTE! Our office & warehouse are closed FRIDAY! Orders placed on Friday or the weekend will be shipped out on Monday.
For rush orders, call 888-234-7274.
During the checkout process, your shipping cost will be automatically calculated for you before you submit your order.
P.O. Box number addresses do not work for shipping. 
Shipping guarantees are dependent on the shipping carrier. For large orders (over 3 cases), call for shipping policy and cost before placing your order. 

 

ARE RESELLERS ABLE TO SELL YOUR PRODUCT?

Our products for this site are not for resell. Our products are wholesale for organizations such as: nonprofits, schools, churches, or for-profit companies distributing/giving our products away during an event/fundraiser/drive for their community.

 

IS MY ONLINE TRANSACTION AND INFORMATION SECURE?

All transactions are secure and encrypted, and we never store your credit card information.